Last updated: 27 October 2026
This privacy policy explains how Hazara Spice collects and uses your personal information when you visit hazaraspice.co.uk, order food from us, book a table or contact us. Hazara Spice is operated by Hazara Spice Limited (company number 15930618), 3 Albert Street, Nelson, Lancashire, BB9 7EY. We are the data controller for your personal information.
Information we collect
- Order details – your name, phone number, email address, delivery address, the items you order, order notes (for example allergy information you choose to tell us) and whether you choose delivery or collection.
- Account details – if you create an account, your login details and order history.
- Table bookings and enquiries – the details you enter in our reservation and contact forms, such as your name, phone number, email, date, time and number of guests.
- Payment information – card payments are processed securely by Stripe. We do not see or store your full card number.
- Chat messages – if you use the chat on our website, the messages you send.
- Marketing preferences – if you sign up to hear about our offers.
- Technical information – your IP address, browser and device type, and how you use our website, collected through cookies and similar technologies (see our Cookie Policy).
How we use your information
- To prepare, deliver and take payment for your order (necessary to perform our contract with you).
- To manage table bookings and answer your enquiries (contract / legitimate interests).
- To contact you about your order, for example if an item is unavailable or your delivery is delayed.
- To keep records we must keep by law, such as accounting and tax records (legal obligation).
- To protect our website from fraud and misuse (legitimate interests).
- To understand how our website is used and improve it (consent, through analytics cookies).
- To send you offers and news, only if you have agreed. You can unsubscribe at any time using the link in any message or by contacting us.
Allergy and dietary information
If you tell us about an allergy or dietary need in your order notes or a booking, we only use it to prepare your food safely and do not use it for any other purpose.
Who we share your information with
We only share your information with trusted service providers who help us run our business, and only as much as they need:
- Our delivery riders, who receive your name, address and phone number to deliver your order.
- Stripe, which processes card payments (including Link, Klarna and Amazon Pay if you choose them).
- Our website hosting, security, backup and email providers.
- Google, for website analytics and our Google listing, and Omnisend, for marketing messages if you have opted in.
- Authorities, where we are required to by law.
We never sell your personal information. Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep your information
We keep order and payment records for six years to meet tax and accounting rules. Booking and enquiry details are kept for up to 12 months. Marketing details are kept until you unsubscribe. Account details are kept until you ask us to delete your account.
Your rights
Under UK data protection law you have the right to access the information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, contact us using the details below. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Contact us
Hazara Spice
3 Albert Street, Nelson, Lancashire, BB9 7EY
Phone: 07490 907758
Email: info@hazaraspice.co.uk
