Last updated: 27 October 2026
We want every meal from Hazara Spice to be right. If something is wrong with your order, please let us know as soon as possible and we will put it right.
Cancelling an order
You can cancel an order free of charge by calling us on 07490 907758 before we start preparing it. Because all our food is cooked fresh to order, once preparation has started we may not be able to cancel or refund it.
If something is wrong with your order
- Please contact us within 24 hours of receiving your order, and ideally as soon as you notice the problem.
- Tell us your order number and what was wrong. A photo of the food helps us look into it quickly.
- If an item is missing, incorrect, or not of satisfactory quality, we will offer a replacement, a credit or a refund for the affected items.
- Refunds for card payments are made to the original card and usually take 5 to 10 working days to appear.
Late deliveries
Delivery times are estimates. If your order is significantly late, please call us and we will tell you where it is and do our best to make it right.
Complaints
We take every complaint seriously. Contact us by phone or email and we will aim to respond within 48 hours.
This policy does not affect your statutory rights.
Contact us
Hazara Spice
3 Albert Street, Nelson, Lancashire, BB9 7EY
Phone: 07490 907758
Email: info@hazaraspice.co.uk
